At [Immortal Fenyx], customer satisfaction is important to us. This policy explains how returns and refunds are handled.
Returns
- Products are eligible for return within 7 (seven) days from the date of delivery.
- To be eligible for a return, the item must be:
- Unused, unworn, and unwashed
- In original condition with original tags and packaging intact
- Certain products such as innerwear, clearance items, or products marked as non-returnable may not be eligible for return.
To initiate a return, please contact us at support@immortalsfenyx.com with your Order ID and reason for return.
Refunds
- Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.
- Approved refunds will be processed to the original payment method used during checkout.
- Refunds are typically completed within 5–7 business days after approval.
- Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing support@immortalsfenyx.com along with photos of the product and packaging.
Cancellation
- Orders can be canceled only if they have not yet been shipped.
- Once shipped, orders cannot be canceled and will be subject to the return policy.